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FAQ

Product quality guarantee:

At Top Fire Doll, we take quality assurance seriously. Each sex doll is meticulously crafted with attention to detail. Even the most discreet areas, such as the colour of the private parts, the skin colours, or whatever you may desire, each order is handled with care and professionalism. Rest assured, every inch of our dolls meets the highest standards of perfection and quality.

“If your product is defective or damaged during delivery, please take a photo or video of the damage immediately after unboxing. Get in touch with us at Contact@Topfiredoll.com, and we will provide you with a 100% guarantee. It’s important to note that in rare cases, the recipient may deliberately damage the product, which is unnecessary since we offer a 100% quality assurance. We will inspect the condition of the product, but please be aware that any damages caused by the owner are not covered by our product guarantees.” 

Purchases:

Payment Instructions:

We offer two convenient payment options:
PayPal Transfer: Please note that PayPal fees will be covered by the buyer.
Bank Transfer: This method is free of charge.
After selecting your desired sex doll, provide your name, contact details, and shipping address. Then just leave everything to us!!!

Payment Methods

PayPal: When paying via PayPal, please remember to click “Checkout” to complete your order.
Bank Transfer: If you prefer this method, please contact us at Contact@Topfiredoll.Com for further instructions. Once we confirm your order, your sex doll will begin the production and shipping process.

Shipping:

When will I receive my doll after the clear payment?

Once your payment is cleared, the production of your doll typically takes 3-7 days. From the time you place your order until delivery, the total lead time is approximately 15-30 days depending on your location.

I don't want people to know what I have ordered, can you help ?

The outer packaging of our products does not display any information about their content. Rest assured, no one will know what is inside. If you have any other concerns or questions, feel free to ask!

Refunds:

Cancellation and refund policy:

Cancellation Within 24 Hours: No cancellation fee.
Cancellation After 24 Hours (During Production): 10% cancellation fee due to work already initiated (e.g., material purchase, artist commitment).
Cancellation After Doll Production: 30% cancellation fee applies.
If you encounter any issues, please notify us immediately to avoid any future problems.

If I am not happy with the product due to the quality issses etc. Can I get the refund?

“If your product is defective or damaged during delivery, please take a photo or video of the damage immediately after unboxing. Get in touch with us at Contact@Topfiredoll.com, and we will provide you with a 100% guarantee. It’s important to note that in rare cases, the recipient may deliberately damage the product, which is unnecessary since we offer a 30-day product guarantee. We will inspect the condition of the product, but please be aware that any damages caused by the owner are not covered by our product guarantees.”

When can I expect my refund?

Within 5-7days.